Refund policy
Returns and exchanges
You may request an exchange or return within 14 days of receiving the product, without giving a reason or paying return expenses, subject to the exceptions permitted by Egyptian consumer protection law.
For a defective product, you may request an exchange or refund within 30 days of receipt. We arrange the return without additional cost and complete the exchange or refund within one week of your request, in accordance with the law. A cash-on-delivery purchase is refunded in cash; another method is used only if you agree.
How to request a return
Contact us with your order number or other proof of purchase, product and request. If there is a fault, describe it; photos can help but do not replace your legal rights. We coordinate collection or return to our address and explain the next step. Keep the product and its available accessories together for assessment.
Permitted exceptions
Change-of-mind returns may be excluded where the product’s nature or packaging prevents restoring it to its original condition, where its condition changed for a reason attributable to the customer, or for a correctly supplied custom-made product. Opening packaging is not an automatic rejection of every return. These exceptions do not remove rights relating to defects or non-conformity.
Our 3-month product warranty does not reduce statutory rights or any longer legally required warranty. You can also contact the Egyptian Consumer Protection Agency at 19588.
For questions and requests: WhatsApp 01109153765 or saariymoi@gmail.com. Address: 109 Sudan Street, beside El Elysee stairs, Gameat El Dewal, Giza.